Shipping policy

Where we ship

Gira Ninja LLC ships to addresses within the United States only. We do not currently ship internationally. Orders to addresses outside the US will be cancelled and refunded.

Handling time

Orders are packed and handed to the carrier within 1 to 5 business days of payment clearing. Business days are Monday through Friday, excluding federal holidays. Most orders go out faster than five days, but five is the outside figure we commit to, and it accounts for card shows, grading submissions, and the occasional week where the day job wins.

If we cannot ship your order within that window, we will contact you with a revised date and you may cancel for a full refund at that point, no questions asked.

Carrier and delivery time

We ship USPS with tracking on every order. Typical delivery is 3 to 5 days after the package is accepted by USPS.

Priority Mail Express is available at checkout if you need it sooner — the price is shown with the other options and depends on where you are.

Delivery times are the carrier's estimate, not a guarantee. Weather, holiday volume, and USPS service disruptions are outside our control. Once a package is accepted by USPS, its progress is in their hands — but if something goes wrong, see "Lost, stolen, and damaged packages" below, because that part is still on us to sort out.

Shipping cost

Shipping is calculated at checkout. Orders over $200 ship free. Every order, at every price, ships with tracking.

How your order is packed

Cards ship sleeved and protected. Raw singles go in a penny sleeve and top-loader or semi-rigid holder, taped, then into a bubble mailer or box. Graded slabs are wrapped and boxed with padding on all sides. Sealed product ships boxed. We do not ship raw cards in a plain envelope at any price point.

Insurance. Every label we buy includes carrier coverage as standard — currently $100 — against loss or damage in transit.

On any order of $100 or more you will see an "Insured shipping" option at checkout. It covers the full value of your order against loss, damage and theft. The price is shown before you pay and covers the postage as well as the coverage, and it steps up in small increments with the value of your order — $9 on a $150 order, $13 around $500, $20 around $1,300. Coverage is available up to $5,000 per package. Note that the insured option is a paid service, so it replaces the free shipping on orders over $200 rather than adding to it. It is entirely your choice: standard shipping stays available at every order value, and on orders over $200 it is free.

If you decline it, your order still travels with the standard coverage above, but a package damaged in transit is refunded only to the extent the claim pays out — see our Refund and Return Policy. That is the trade you are making, and on a genuinely valuable card we would rather you took the insurance.

How the coverage actually works. The insured option is underwritten by Shipsurance, not by the postal service, and it replaces the carrier's own coverage rather than adding to it. Either way you never have to deal with a carrier or an insurer yourself — we file every claim from our end, with either Shipsurance or USPS depending on how the order shipped, and we pass on whatever is paid. What we need from you is the report inside 48 hours, the unboxing video, and the packaging kept intact until the claim closes.

Signature confirmation is available on request on any order; ask before you buy. We also add it ourselves on high-value orders at our own discretion.

Tracking

You will receive a tracking number by email when your order ships. If you have not received tracking after five business days, email us — occasionally a confirmation lands in spam.

Address accuracy

We ship to the address you enter at checkout. Please check it before you order. We cannot reroute a package once it is in the mail.

If a package is returned to us as undeliverable, we will contact you and reship once you have covered the cost of the second shipment. If we cannot reach you within 30 days of the package coming back, we will refund the item price less original shipping.

Lost, stolen, and damaged packages

Not delivered. If tracking has not updated for seven days, or shows delivery to an address that is not yours, contact us and we will chase it. A formal claim for a missing package cannot be filed until 20 days after it shipped — until then the carrier still treats it as in transit — so expect this to take a few weeks to resolve.
Marked delivered but missing. Check with your household and neighbors and look for a safe-drop location first, then contact us within 48 hours. We will file a claim where the order was insured — theft is covered under the insured option, which the carrier's own coverage does not include. A package scanned as delivered to your correct address is the hardest kind of claim to win, which is exactly why we recommend signature confirmation, and the insured option, on anything valuable.
Damaged in transit. Report within 48 hours of delivery with the unboxing video and photographs of the packaging described in our Refund and Return Policy. Keep the item and all packaging — a claim cannot be paid without them. We file the claim, with Shipsurance if you took the insured option and with USPS if you did not.

Meeting at shows

We attend card shows around the United States and are happy to hand off a paid order in person instead of shipping it. Message us before you order to arrange it. Once an item changes hands in person, it is treated as delivered.